Formlabs Fuse Service Plans
PRIORITY PHONE & EMAIL SUPPORTYou’re our priority in email support. Shoot us an
email, and a Certified SLS Expert will respond
within two business hours. Prefer to talk instead of
type? Not a problem: now you have a direct line to
our experts Monday through Friday, 9 am – 6 pm
ET and CET.
REMOTE TRAININGJoin a two-part remote training session with a Certified SLS Expert at Formlabs HQ in Boston, MA
or Berlin, Germany to make sure your team gets up
and running smoothly.
ANNUAL PREVENTATIVE CHECKUPSGet an annual onsite visit from a trained expert to perform routine maintenance so you can stay
focused on running your business.
Both our Standard and Premium Service Plans offer
one, two, or three years of support that can be
renewed at your discretion.
If our team determines your Fuse 1 or Fuse Sift
The Fuse 1 Premium Service Plan includes all of the above plus:
CUSTOMIZED ONSITE TRAININGLet us come to you with a customized training
session defined by your needs, enabling you
and your team to become SLS experts in no time.
Trainings can be held remotely if needed.
ONSITE REPAIRS INCLUDEDWe’ll do whatever we can to come to a quick solution
to any issues remotely for the fastest turnaround
possible. If our team determines that an onsite visit is
necessary, we’ll send one of our SLS experts to your
facility for no extra charge. Standard Service Plan
customers can pay per visit for additional visits after
their annual maintenance visit.
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